Welcome to the 71 e-Bike INC Help Center. We understand that buying, owning, and maintaining an electric bike comes with many questions—from choosing the right model and understanding battery range to ensuring your purchase is protected by clear policies. This dedicated FAQ section is designed to give you quick, reliable answers on the topics you care about most: orders, shipping, payments, warranties, maintenance, safety, and more.

Customer support contact

  1. Q: How can I contact 71 e-Bike INC customer support?
    A: You can reach us at info@ebike71.com. Our team typically replies within 1–2 business days.

  2. Q: What are your support hours?
    A: Our general hours are Monday–Friday, 9:00 AM–6:00 PM Eastern Time. We respond to emails as quickly as possible outside these hours.

  3. Q: Do you offer live chat?
    A: Yes. Live chat is available on our website during support hours for real-time assistance.

  4. Q: Do you offer phone support?
    A: Yes. You can reach us at [Your Phone] during support hours.

Shipping and delivery
5) Q: Do you ship internationally?
A: We primarily ship within [regions—e.g., the United States and Canada]. For international shipping, please contact info@ebike71.com to confirm availability and rates.

  1. Q: How long does shipping take?
    A: Typical delivery times are 3–7 business days for domestic orders, depending on location and stock.

  2. Q: Do you offer free shipping?
    A: We offer free shipping on orders over $X within eligible regions. Details are shown at checkout.

  3. Q: Can I ship to a P.O. box?
    A: We cannot ship to P.O. boxes for bikes due to carrier restrictions. Some accessories may be eligible.

  4. Q: Can I track my order?
    A: Yes. After your order ships, you’ll receive a tracking link by email from our carrier.

  5. Q: What if I need to change or cancel my order?
    A: Contact us at info@ebike71.com as soon as possible. We’ll confirm if changes or cancellations are still possible before the shipment leaves.

Products and inventory
11) Q: Do you stock all models in-store or online?
A: We maintain a curated online catalog with limited in-store stock. Availability is shown on product pages.

  1. Q: How do I know which bike is right for me?
    A: Our sizing and use-case guides, plus friendly consultation via email or live chat, can help tailor recommendations to your needs.

  2. Q: Do you offer custom builds or special orders?
    A: In some cases, yes. Please contact info@ebike71.com with your specs and we’ll confirm feasibility and timelines.

  3. Q: Are your bikes pre-assembled?
    A: Most bikes arrive largely assembled but require final setup. We provide setup tips and, if available, in-store assembly services.

  4. Q: Do you offer battery range guarantees?
    A: Battery range varies by rider weight, terrain, assist mode, and weather. We provide published range estimates for each model and can help you choose a setup that matches your needs.

Orders and payments
16) Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and financing options where available.

  1. Q: Do you offer financing?
    A: Yes. We partner with approved financing providers. Availability depends on location and credit approval.

  2. Q: How do I apply a promo code?
    A: Enter the promo code at checkout in the designated field and apply to see your discount.

  3. Q: Can I combine promotions or coupons?
    A: Promotions typically cannot be combined. If you have questions about a specific offer, contact us at info@ebike71.com.

  4. Q: Do prices include tax?
    A: Prices shown at checkout will reflect applicable taxes based on shipping address.

  5. Q: I can’t complete checkout. What should I do?
    A: Ensure your billing/shipping addresses are correct, your payment method is valid, and your browser is up to date. If issues persist, email info@ebike71.com with a screenshot.

Returns, exchanges, and refunds
22) Q: What is your return policy?
A: We offer a 30-day risk-free returns window for eligible products. See our Returns Policy for details.

  1. Q: How do I initiate a return?
    A: Email info@ebike71.com with your order number and reason for return. We’ll provide a return authorization and instructions.

  2. Q: Are batteries returnable?
    A: Yes, within the standard return window and provided the battery is unused and in original packaging.

  3. Q: When will I receive my refund?
    A: Refunds post to your original payment method within 5–10 business days after we receive the return.

  4. Q: Do you offer exchanges?
    A: Yes. If a product is eligible, we can arrange an exchange for a different model or size.

Warranty and repairs
27) Q: What is your warranty policy?
A: Our bikes and components come with manufacturer warranties. Details vary by model; see the product page or contact us for specifics.

  1. Q: How do I claim warranty service?
    A: Email info@ebike71.com with your order number, a description of the issue, and photos if possible. We’ll guide you through the next steps.

  2. Q: Do you offer in-home or in-store tune-ups?
    A: We provide in-store tune-ups and, in some regions, remote guidance or mobile service options.

  3. Q: What about battery warranty?
    A: Battery warranties are model-specific. Check the product page for exact terms or contact us for details.

Handling and care
31) Q: How should I maintain my e-bike?
A: Regular cleaning, tire pressure checks, chain lubrication, and battery charging best practices extend performance. We provide maintenance tips at purchase and on our site.

  1. Q: How do I charge my e-bike battery?
    A: Use the included charger and follow the battery care guidelines in our manual. Avoid deep discharges and extreme temperatures.

  2. Q: Can I transport my bike in a car trunk or SUV?
    A: Most models fit common vehicles, but exact dimensions matter. Check the bike’s wheelbase and weight, and consider a roof rack or kickstand assistance if needed.

  3. Q: Do you offer spare parts?
    A: Yes, we stock select spare parts and accessories. Availability varies by model.

  4. Q: How often should I service my bike?
    A: Annual or semi-annual tune-ups are recommended, plus any time you notice reduced performance, unusual noises, or battery range drop.

Security and safety
36) Q: Are your bikes safe for beginners?
A: Absolutely. We guide riders to appropriate models and offer safety tips and sizing guidance for a confident start.

  1. Q: Do you provide helmet recommendations?
    A: We do. We can suggest helmets that meet safety standards and fit your head size and riding style.

  2. Q: What about road and rider safety tips?
    A: We publish safety tips covering protective gear, signaling, and safe riding practices. Reach out for personalized safety guidance.

  3. Q: How secure are purchases with you?
    A: We use industry-standard encryption for data protection and secure payment processing.

  4. Q: Do you offer a trade-in program?
    A: We currently don’t have a formal trade-in program, but we can discuss options for upgrading to newer models.

Shipping exceptions and policy details
42) Q: Do you ship to addresses with restricted access?
A: We ship to valid addresses. If access is limited, please provide delivery instructions at checkout.

  1. Q: Can I expedite my order?
    A: Expedited shipping options are available for some destinations at checkout.

  2. Q: Do you ship bikes assembled?
    A: Bikes arrive with final assembly required. We provide setup guidance or in-store assembly services where available.

Product compatibility and fit
45) Q: How do I choose the right frame size?
A: We offer a size guide and fit tips. If you’re between sizes, we recommend the smaller size for urban riding or contacting us for a personalized fit assessment.

  1. Q: Are parts interchangeable between models?
    A: Some components are model-specific. Always verify compatibility on the product page or with our team.

  2. Q: Can I use third-party batteries or chargers?
    A: We recommend using OEM or our approved accessories to ensure safety and warranty validity.

  3. Q: Are there options for cargo or utility bikes?
    A: Yes, we offer cargo-focused models and accessories designed for practical everyday use.

Return to service and support
48) Q: Can I get help choosing accessories?
A: Yes. Our team can recommend compatible racks, bags, lights, and security accessories for your bike.

  1. Q: Do you offer bundle discounts?
    A: We periodically offer bundles. Check our promotions page or contact us for current offers.

  2. Q: How do I track a service request?
    A: You’ll receive updates by email. You can also contact info@ebike71.com for status inquiries.

Account and portal
51) Q: Do I need an account to shop?
A: No, but having an account makes checkout faster, saves preferences, and tracks orders.

  1. Q: How do I reset my password?
    A: Use the “Forgot password” link on the login page, and we’ll send a reset email.

  2. Q: How do I update my shipping address?
    A: Sign in to your account and edit your address book, or send us a message at info@ebike71.com with your new details.

  3. Q: Can I view my order history?
    A: Yes, once you’re logged in, you can view past orders and download receipts.

Product pages
55) Q: Do product pages include torque or performance specs?
A: Yes. Each product page lists motor power, battery details, range estimates, weight, and other key specs.

  1. Q: Do you publish real-world range tests?
    A: We include manufacturer-rated ranges and typical user range guidance based on testing and field experience.

  2. Q: Are there color options?
    A: Color availability varies by model. Check the product page for current options.

  3. Q: Do you offer demo rides?
    A: In-store demos may be available by appointment. Email info@ebike71.com to arrange.

Promotions and offers
59) Q: What promotions are currently running?
A: Promotions change regularly. Check our homepage banners or contact info@ebike71.com for current offers.

  1. Q: Do you offer student or military discounts?
    A: We occasionally offer special programs. Please inquire at info@ebike71.com for eligibility.

  2. Q: Do prices increase after I add to cart?
    A: No. Prices displayed at checkout reflect the current offer. If you revisit the cart, the price will remain as shown.

Accessibility and accessibility features
62) Q: Is your site accessible to people with disabilities?
A: We strive for WCAG-compliant experiences, including keyboard navigation, alt text on images, and screen-reader friendly content.

  1. Q: How do I access alt text on product images?
    A: Alt text is embedded in image metadata and visible to assistive technologies.

Technical and privacy
64) Q: Do you collect data from my browsing?
A: We collect data per our Privacy Policy to improve your experience, with options to control cookies and tracking.

  1. Q: Do you share my data with third parties?
    A: We do not sell personal data. We may share data with service providers for order processing and support, under strict privacy terms.

  2. Q: Where can I find your privacy policy?
    A: Our Privacy Policy is available in the Legal section of our site.

  3. Q: How long does it take to fix a data issue or bug?
    A: Our tech team prioritizes critical issues; most fixes are implemented within days to a couple of weeks, depending on complexity.

Returns and replacements specifics
68) Q: Can I return accessories?
A: Yes, within the standard return window provided they are in new, unused condition with original packaging.

  1. Q: How do you handle defective items?
    A: We’ll replace or refund defective items under warranty or our return policy, depending on circumstances.

  2. Q: Do you offer price adjustments?
    A: If a price drop occurs within a specified window after purchase, we may offer a price adjustment. Contact support for specifics.

Miscellaneous
71) Q: Do you offer gift cards?
A: Yes. Gift cards are available in various denominations and delivered electronically.

  1. Q: Can I rent or demo a bike?
    A: We don’t offer rental programs at the moment, but in-store demos may be available by appointment.

  2. Q: Do you sell used bikes?
    A: We currently sell new bikes only.

  3. Q: Can I customize a bike (paint, accessories, etc.)?
    A: Some customization options are available. Email info@ebike71.com with your preferences to discuss.

  4. Q: What is your stance on sustainability?
    A: We prioritize responsible sourcing, durable designs, and eco-friendly packaging to minimize environmental impact.

  5. Q: Do you provide sizing and fit assistance?
    A: Yes. We offer size guidance, measurement checks, and professional fitting assistance where possible.

  6. Q: How do I submit a warranty claim?
    A: Email info@ebike71.com with your order number, a description, and photos if relevant. We’ll guide you through the claim process.

  7. Q: Do you offer educational resources?
    A: Yes. We publish maintenance guides, safety tips, and buyer’s guides on our blog and Resources section.

  8. Q: Can I participate in a loyalty program?
    A: We periodically announce loyalty perks. Check our site or sign up for our newsletter to stay informed.

  9. Q: Do you collaborate with dealerships or partners?
    A: We work with selected partners to extend service and availability. Reach out to info@ebike71.com to explore options.

  10. Q: Are there any hidden fees?
    A: No. All fees are disclosed during checkout. If you have concerns, contact us before purchasing.

  11. Q: How do you handle backorders?
    A: We’ll notify you promptly if a product is backordered and provide an estimated restock date or alternatives.

  12. Q: Do you offer white-label or corporate gifting options?
    A: For bulk orders or corporate gifting, please contact info@ebike71.com to discuss options.

  13. Q: Can I integrate with third-party apps or platforms?
    A: Some models support third-party apps; details are listed on product pages or via support inquiry.

  14. Q: Do you offer charging station recommendations?
    A: We can suggest compatible home charging setups and safe charging practices.

  15. Q: Can I request product data sheets or manuals?
    A: Yes. Email info@ebike71.com and specify the model; we’ll provide digital manuals or spec sheets.

  16. Q: What forms of documentation will I receive with my order?
    A: You’ll receive an order confirmation, invoice, and, when shipping, tracking information.

  17. Q: Do you offer international warranty coverage?
    A: Warranty terms vary by region and model. Please contact us to confirm coverage for your location.

  18. Q: How do I cancel a pre-order?
    A: Email info@ebike71.com with your order number; we’ll confirm cancellation and arrange a refund if eligible.

  19. Q: Do you offer climate-neutral shipping?
    A: We strive for responsible packaging and shipping; details are available on request.

  20. Q: How do I subscribe to your newsletter?
    A: Enter your email on our homepage newsletter section or contact info@ebike71.com to be added.

  21. Q: Do you offer product comparison guides?
    A: Yes. Our Bike Tech Details pages and comparison resources help you evaluate motor, battery, and range.

  22. Q: Can I coordinate a group ride or event with 71 e-Bike INC?
    A: We’d be happy to discuss partnerships or events. Email info@ebike71.com with details.

  23. Q: How do I leave a product review?
    A: Visit the product page, select “Write a Review,” and submit your rating and feedback.

  24. Q: Do you offer refurbished bikes?
    A: We currently offer new bikes; refurbished units are not part of our catalog.

  25. Q: What safety certifications do your bikes have?
    A: We prioritize safety certifications as applicable to each model. Refer to product pages for specific certifications.

  26. Q: Can I request a printed catalog?
    A: Email info@ebike71.com and we can provide a digital catalog or mail a printed version where available.

  27. Q: Do you offer discounts for first responders, students, or educators?
    A: Promotional programs vary. Contact info@ebike71

If your question isn’t addressed above, please contact us and we’ll be happy to help.

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